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AGB (General Terms and Conditions)

1. General

These General Terms and Conditions (GTC) apply to all orders placed via our online shop.

2. Contracting party

The purchase contract is concluded with StatusLux.

3. Delivery

Delivery within Germany takes 2-5 working days.

4. Payment

Accepted payment methods: PayPal, Klarna, credit card.

5. Warranty

The statutory warranty rights apply.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal period

The cancellation period is 14 days from the day on which you received the goods.

Cancellation form

To exercise your right of withdrawal, please send us an email to or use our contact form.

CUSTOMER SERVICE
QUICK LINKS
HERE YOU WILL HELP

Do you have a question? Perhaps you'll find an answer in our FAQ.

You can also contact us:

Customer service

Call us: +49 160 2461545

Mon-Sat: 10:00 - 20:00

Send us an email: statuslux.de@gmail.com

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Supported payment methods

We offer you a variety of payment options to make your purchase as convenient as possible:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna

payment security

We attach great importance to your security and privacy. Our website uses the latest encryption technologies and secure payment gateways, to protect your personal and financial information. You can shop with confidence knowing your information is safe with us.

Shipping and Delivery

shipping costs

We offer flexible shipping options depending on your order and location:

  • Germany: Free shipping for orders over 50 EUR, otherwise 4.90 EUR.
  • Europe: Shipping costs 9.90 EUR.
  • International: Shipping costs vary depending on the destination country, please check the exact costs at checkout.

delivery time

  • Germany: 2–5 working days.
  • Europe: 5-7 working days.
  • International: 7-14 business days.

shipment tracking

Once your order has been shipped, you will receive an email with a tracking number that you can use to track the status of your delivery at any time.

refund policy

We understand that sometimes returns are necessary. If you are not satisfied with your purchase, you may be eligible for a refund. Please refer to our return policy for detailed information. We strive to process refunds quickly and efficiently because your satisfaction is our top priority.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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