FAQ – Frequently Asked Questions
How do you choose the brands you sell?
We make sure to offer only the best quality products. Our selection is based on:
- Renowned brands from Europe and the USA .
- Outstanding material quality.
- Precise fits and cuts.
- A wide range of sizes.
- Trustworthy and experienced designers.
What can I do if I haven't received my order?
- First, check the estimated delivery times in your order overview.
- For multiple items, the longest delivery time applies, as we ship orders in one package.
- If you would like a partial delivery, please contact us by email.
- If your order still hasn't arrived, please contact our customer service at statuslu@statuslux.de . We will resolve the issue with the shipping company.
Which shipping service providers do you use?
We ship your orders with the most reliable shipping partners:
- Germany and Europe: DHL or UPS.
- International: FedEx, UPS or DHL Express.
What is your return policy?
If you wish to return an item, please ensure that:
- The item is unworn, unwashed and free of odors or stains.
- The original labels are still attached.
- The return must be made within 14 days of receipt of the goods.
Please note that for hygiene reasons, we do not accept returns on briefs, swim trunks, one-piece swimsuits, or underwear.
Contact us at statuslux@statuslux.de for return instructions.
How do I find the right size?
We have specific size charts for most of our brands to make your shopping experience easier. Visit our size chart page to find the right fit.
How do I take my measurements correctly?
To determine your measurements, you'll need a tape measure. Measure the following areas:
- Chest circumference: Across the fullest part of your chest.
- Waist: The narrowest part around your waist.
- Hips: Across the widest part of your hips.
What can I do if I entered the wrong address?
If you provided an incorrect address when placing your order, please contact our customer service immediately at statuslux.de@gmail.com . We will review the status of your order and make any necessary changes.
When will my credit card be charged?
If an item is marked as "Ready to ship in 2-3 weeks":
- We first check the availability of the item.
- Once availability is confirmed, your credit card will be charged and the item will be shipped within the specified timeframe.
Can I also buy your products locally?
We're currently exclusively an online shop to offer you the most comprehensive range possible. However, we're working on expanding our service with local retail outlets in the future.