Free Shipping in Germany

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Do you have a question? You may find the answer in our FAQs . You can also contact us directly.

CALL US:

E-Mail: statuslux@statuslux.de
Tel.: +49 160 2461545

OPENING HOURS:

Monday to Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 11:00 a.m. - 4:00 p.m.

 

      Drop Us A Line

      We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

      CUSTOMER SERVICE
      QUICK LINKS
      HERE YOU WILL HELP

      Do you have a question? Perhaps you'll find an answer in our FAQ.

      You can also contact us:

      Customer service

      Call us: +49 160 2461545

      Mon-Sat: 10:00 - 18:00

      Send us an email: statuslux@statuslux.de

      2025 StatusLux

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      Shipping & Returns

      Shipping within Germany

      • Free shipping with no minimum order value
      • Shipping with DHL as an insured parcel
      • Delivery time: 1–3 business days (during periods of high order volume, e.g., Christmas, delivery times may be longer)
      • If you are not at home, the package can be picked up at the nearest post office within 7 days. The DHL courier will leave a notification in your mailbox.

      Shipping within the EU

      • Shipping costs: 13.90 €
      • Delivery times vary depending on the destination country

      Shipping outside the EU

      • Any customs duties and taxes are to be borne by the recipient
      • Delivery times vary depending on the destination country
      • The exact shipping costs will be displayed before completing the order

      Shipping times

      • Items marked "immediately available" will be shipped on the same or next business day after receipt of payment
      • When you select a model, color, and size, the respective shipping times are displayed:
        • In stock in our warehouse: 1–2 days
        • In stock at the supplier: 1–2 weeks
        • Expected delivery time from the supplier: 2–3 weeks or as agreed

      Order confirmation & shipment tracking

      • After receiving your order you will receive a first confirmation by email
      • Once your order has been processed and handed over to DHL, we will send you a second email with shipping confirmation
      • The DHL tracking number for online tracking is included in this email

      Return

      • Returns within Germany are free of charge: we will provide a return label upon request
      • Within the EU, returns are at the buyer’s expense
      • For orders from non-EU countries, the return must be organized and paid for independently

      Non-acceptance of the shipment

      In case of refusal of acceptance through no fault of the seller, the following costs will be deducted from the purchase price:

      • 9.95 € – Germany
      • 29.29 € – EU
      • 49.95 € – Worldwide shipping

      Customs conditions

      All deliveries are subject to the applicable customs regulations of the recipient country.

      United Kingdom (UK)

      • Up to £135: no customs duties and no import VAT, but UK Value Added Tax (VAT) is payable
      • Over £135: the recipient bears customs duties and taxes

      Switzerland

      • The recipient bears VAT, customs duties and other import taxes
      • Subsequent payment of VAT is not possible

      Drop Us A Line

      We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

      Thanks for contacting us. We'll get back to you as soon as possible.

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