Free Shipping in Germany

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Return Form

Return Form

Please fill out this form to request your return. After confirmation, we will send you a return label.

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Do you have a question? Perhaps you'll find an answer in our FAQ.

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Customer service

Call us: +49 160 2461545

Mon-Sat: 10:00 - 18:00

Send us an email: statuslux@statuslux.de

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Shipping & Returns

Shipping within Germany

  • Free shipping with no minimum order value
  • Shipping with DHL as an insured parcel
  • Delivery time: 1–3 business days (during periods of high order volume, e.g., Christmas, delivery times may be longer)
  • If you are not at home, the package can be picked up at the nearest post office within 7 days. The DHL courier will leave a notification in your mailbox.

Shipping within the EU

  • Shipping costs: 13.90 €
  • Delivery times vary depending on the destination country

Shipping outside the EU

  • Any customs duties and taxes are to be borne by the recipient
  • Delivery times vary depending on the destination country
  • The exact shipping costs will be displayed before completing the order

Shipping times

  • Items marked "immediately available" will be shipped on the same or next business day after receipt of payment
  • When you select a model, color, and size, the respective shipping times are displayed:
    • In stock in our warehouse: 1–2 days
    • In stock at the supplier: 1–2 weeks
    • Expected delivery time from the supplier: 2–3 weeks or as agreed

Order confirmation & shipment tracking

  • After receiving your order you will receive a first confirmation by email
  • Once your order has been processed and handed over to DHL, we will send you a second email with shipping confirmation
  • The DHL tracking number for online tracking is included in this email

Return

  • Returns within Germany are free of charge: we will provide a return label upon request
  • Within the EU, returns are at the buyer’s expense
  • For orders from non-EU countries, the return must be organized and paid for independently

Non-acceptance of the shipment

In case of refusal of acceptance through no fault of the seller, the following costs will be deducted from the purchase price:

  • 9.95 € – Germany
  • 29.29 € – EU
  • 49.95 € – Worldwide shipping

Customs conditions

All deliveries are subject to the applicable customs regulations of the recipient country.

United Kingdom (UK)

  • Up to £135: no customs duties and no import VAT, but UK Value Added Tax (VAT) is payable
  • Over £135: the recipient bears customs duties and taxes

Switzerland

  • The recipient bears VAT, customs duties and other import taxes
  • Subsequent payment of VAT is not possible

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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